IMPORTANT INFORMATION : ORDER DELIVERIES & COLLECTIONS
Thank you for your order placed with Pure Primal Skin.
We value each and every customer and try our utmost to handle all orders as promptly and speedily as possible!
Track your The Courier Guy courier delivery order here by entering the waybill number provided to you.
https://portal.thecourierguy.co.za/track
All orders paid for by 11:45 am daily will be dispatched the same day via door-to-door courier or counter-to-counter for PostNet services (as per your selection).
If an order/payment is received after 11:45 am, your order will be processed and dispatched the FOLLOWING DAY.
Orders placed during weekends or on Public Holidays will be processed on the first or second work day thereafter.
(For international order delivery options, read more here)
FREE SHIPPING – ON ALL ORDERS OVER R895
Courier/Delivery Fees:
- Local / Gauteng Courier Deliveries : Courier Rate – R129.00 (incl. VAT) for orders below R895.00
Courier delivery to your front door and it takes 1 – 2 working days to be delivered. - Regional Area Courier Deliveries : Courier Rate – R129.00 (incl. VAT) for orders below R895.00.
For deliveries outside Gauteng and the ‘local area’ as determined by The Courier Guy.
Delivery to regional areas usually takes 3 – 5 working days. - PostNet Deliveries Nationwide : Rate – R129.00 (incl. VAT) for orders below R895.00
[R109.00 plus R20.00 counter drop-off fee for parcels under 5kg]
You can choose to use PostNet for your order delivery. Enter your nearest PostNet counter as the Shipping Address.
It should reach your local PostNet counter within 2-6 working days, nationwide. - PUDO Lockers (Door-to-Locker ONLY) : For orders below R895.00
If you would like to make use of PUDO deliveries to receive your order, it is possible to do so. YOU will be making the arrangements and payments from your side using the PUDO App or online portal.
Choose the ‘Pickup (Self/PUDO/Own courier)’ option and leave a message in the ‘Order Notes’ section that it is a PUDO collection and then proceed with the payment.
You will be notified when your order is packed and also receive the parcel weight and dimensions for YOU to book the correct PUDO receiving locker size.
Select the Door-to-Locker option so PUDO can collect your order from us in Ruimsig, Roodepoort (Gauteng) – see Order Collections & Our Physical Address details at bottom of this page.
Please email (office@pureprimalskin.com) us the PUDO waybill details to affix to your parcel.
*Pure Primal Skin will not be responsible for any damages/losses when making use of PUDO/Own Courier Service.
Delayed Deliveries – Mother Nature is unpredictable! Adverse weather conditions might prolong the estimate delivery date.
The same would apply for strike action, road closures and so forth.
Please do contact us telephonically, via the website or via email (office@purerprimalskin.com) in the event of a delivery delay OR if you are unable to track your Pure Primal Skin order on The Courier Guy Parcel Track link above.
- Ruimsig Warehouse Pickup/Collection – ONLINE orders BELOW R895.00
Own Courier – FREE
You can arrange for your own courier to collect your order from us.
Choose the ‘Pickup (Self/PUDO/Own courier)’ option and leave a message in the ‘Order Notes’ section to arrange this and then proceed with the payment.
You will be notified when your order is packed and ready to be collected by your own courier service from the address below.
In person collection – FREE
When placing your order online on the Checkout page, select the ‘Pickup (Self/PUDO/Own courier)’ option. Then choose a weekday to collect and then proceed with the payment.
You will be notified when your order is packed and ready to be collected.
You may then collect your order from us at the address provided below.
Refer to collection times below when planning collections (see Order Collections & Our Physical Address).
- Ruimsig Warehouse Pickup/Collection – ONLINE orders OVER R895.00
For orders over R895, the ‘Pickup (Self/PUDO/Own courier)’ option does NOT show.
However, you can still arrange to collect your order from us.
Own Courier
To arrange this, leave a message in the ‘Order Notes’ section indicating you would like to arrange your own courier or PUDO (Door-to-Locker) for the collection of your order.
Proceed with the payment of your order.
You will be notified when your order is packed and ready to be collected by your own courier service from us in Ruimsig, Roodepoort (Gauteng).
In person collection
Leave a message in the ‘Order Notes’ that you would like to collect your order in person from us in Ruimsig, Roodepoort (Gauteng) and proceed to pay for your order.
You will be notified when your order is packed and ready to be collected.
You may then collect your order from us at the address provided below.
*Pure Primal Skin will not be responsible for any damages/losses when making use of PUDO/Own Courier Service.
Collections can ONLY be made after receipt of payment (online) or proof of payment was received via email (manual orders) AND you have been notified that your order is ready to be collected.
Order Collections
After you have been notified your order is ready for collection, you may make arrangements to do so.
Please contact us at office@pureprimalskin.com or 011 958 2934 (office) before 14h00 to arrange for collections from our warehouse in Ruimsig, Roodepoort (Gauteng).
Collections can be made on weekdays (Monday to Friday) between 08h00 and 16h00.
We are closed on weekends and Public Holidays.
Pure Primal Skin Office Hours:
Monday to Friday 08h30 to 14h30.
Closed on weekends and Public Holidays.
Our Physical Address
Unit 8 Sundowner Stars
1484 Handicap Road (Cnr Hendrik Potgieter & Handicap Road)
Ruimsig,
Roodepoort
1724
Please contact us for any further assistance on 011 958 2934 during office hours.